Adam Judis Computer Consulting

ajcctech, LLC... Licensed and Insured... information technology professionals in business since 1999

Technical Support Options

Updated 06/02/2008

Local 626-405-1739 / Toll Free 888-887-0965

Several different levels of support options are available. Depending on your business or personal computing demands, a specialized contract and personal computer consultant can be arranged to meet your technology requirements.

Business Hours are: Monday thru Friday 9am - 5pm, and Saturday 10 - 4pm by appointment only. Please call before coming into our offices as we are in and out of the office throughout the day and we don't want to miss you!

Pricing Schedule for 2007

Now is the time to sign up for a monthly service contract.. Don't wait!!

Reduce your monthly computer service needs now!!. Service rates will be increasing year end, but you can actually reduce your monthly computer expenses from what they are now by signing up with one of our monthly customized service plans. Call us now for a free consultation and quote.

Phone Support	15 minute increments $20.00 by credit card regardless if issue is resolved. First 5 minutes free for first time customers.
On-Site Service	Case by Case or Per Incident Basis @ $100.00 per hour per technician. Trip charges apply.
Remote Support	Remote support service via remote connection @ $20.00 per 1/4 hour during regular business hours.
Walk-In	In-office service @ $65.00 per hour. By appointment only, please call to schedule.

After Hours	On-site service @ $150.00 per hour per technician. In-office @ $95.00 per hour.
Emergency Svc	Drop everything and go now service. $300.00 first hour, $120.00 for each additional hour per technician. Billed on the quarter of every hour.
Reload System	In-Office $180.00.
Other Services	Database, web development & proprietary application maintenance @ $150.00 per hour.

Data Recovery	Extract data from non-bootable disk starting at $65.00 in-office for up to 3 Gigabytes of data if drive or media is accessible. If more then 3 gigs of data, a flat rate of $125.00 will be charged. For RAID disk arrays or damaged disk drives please call to inquire. Waiver of liability to be signed before service. For most data recovery services no charge if we can not recover the data in our office.
Legacy Systems	Microsoft non-supported operating systems such as NT4, Win95 and hardware less then 500Mhz systems, please call us for a quote as service times usually require more time.
Pickup & Delivery	$58.00 to pick and deliver. One way $29.00. Upon return, we will connect computer cables including setup of internet connection. For additional configuration, our regular on-site rate of $100.00 per hour per tech will apply, at $100.00/hour billed every quarter of an hour, no minimum.
Quick Questions	First time customers, first 5 minutes is free, then a minimum charge of $20.00 will apply for every 15 minutes of service.

Please Note: We do not support unlicensed software. All original software installation disks are required with proper licensing information for certain services performed such as reloading the operating system (Windows), hardware specific drivers and applications software. If you can not locate these items, we can assist you with purchasing the software. For re-installing WindowsXP we only need the Product Installation Key if you don't have the disks. Usually this is label is affixed to the outside of the computer case. All other software to be reinstalled must be provided at the time of service if the system is to be reloaded.

Note: It is your responsibility to backup your data prior to service. We can assist you with this, but we will not assume any liability for loss of data, or returning your computer to its original state prior to service. All services require a signed work order prior to any repairs performed. Thank you.

We also offer Service Contracts to reduce costs, please inquire. Call "Adam" now to answer your questions. 626-405-1739 or toll free 888-887-0965.

Our Team:

Adam: 17 years experience, starting with Cobol Programming in the early 90's, network and support desk management, software quality control and hardware expertise for 10+ years. Owner and operator of Adam Judis Computer Consulting, LLC aka adamjudis.com and ajcctech.com.

Dustin: 10 years experience hardware and software analyst/support tech level3. Skills include security, backup solutions, remote access, hardware troubleshooting, networking, plus many more.

Mike: Linux & Windows Master technician, previous Earthlink high level support specialist. Web design, concepts, ecommerce, Exchange Server, Active Directory, Domain Controllers, and WAN specialist.

Thomas: Hardware and software technician 6 years + experience. Background experience includes Northgate Computers, Dlink Corporation, and CompUSA.

Chris: Expert programmer analyst, ASP, .NET, HTML, SQL Database, + more.

Christian: Expert photographer, layouts, design, printing, graphics and advertising.

MikeT: "The Phone Guy": Unmatched in high quality telecommunications systems, video surveillance, data and voice cabling.

Prices subject to change without notice